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    > CONTACT US

    / Frequently Asked Questions

    Please check out our frequently asked questions
    to see if your question has already been answered.

    If not, please use this feedback form to contact us.

    Frequently Asked Questions

    Q1: Can I watch programmes shown on UKTV online?

    A: Some UKTV programmes are available to view on Foxtel's Dowload service http://www.foxtel.com.au/download. We also recommend signing up for UKTV’s email reminders and using the record and reminder functions of MY STAR and FOXTEL IQ.

    Q2: Can you please explain why there are repeats on UKTV?

    A: The Subscription TV model offers repeats of programmes to ensure our paying customers can view the content they want to watch, when they want to watch. Repeats are scheduled on different days to make them accessible to as many viewers as possible.

    Q3: How can i follow when new programmes/series are coming on UKTV?

    A: Become a friend on Facebook www.facebook.com/uktv, or sign up to our BBC Channels Newsletter.

    Q4: How do I subscribe to UKTV?

    A: Please contact FOXTEL – 131 999 or www.foxtel.tv or AUSTAR – 132 342 or www.austar.com.au

    Q5: I am a subscriber to the UKTV Newsletter, how can I update my email details?

    A: Please log in to www.uktv.com.au click on My Details and update your email address and click submit to send and save.

    Q6: Is UKTV available in High Definition?

    A: Yes, UKTV HD is Channel 212

    Q7: Where can I find DVDs of my favourite UKTV programmes?

    A: You can find DVDs of many programmes shown on UKTV at all good retailers including ABC Shops and JB HIFI.

    Q8: Where can I find the winners of UKTV competitions?

    A: We contact our competition winners by telephone. We also list competition winners on our website.

    Q9: Where can I find UKTV?

    A: UKTV is available on Channel 103 on FOXTEL and AUSTAR, with UKTV+2 on Channel 156. You can also follow us on http://www.facebook.com/UKTV or http://twitter.com/UKTVaustralia

    Q10: Who do I contact if I am experiencing a technical difficulty?

    A: Please contact your provider either FOXTEL – 131 999 or www.foxtel.tv or AUSTAR – 132 342 or www.austar.com.au

    Q11: Why is EastEnders only on four nights a week?

    A: Because only four episodes are produced in the UK each week.

    Q12: Why is UKTV now only showing six episodes of Coronation Street a week?

    A: We are now only four and a half months behind UK transmission. To avoid running out of episodes, we have reverted to showing six episodes per week. No episodes will be missed, we are just reducing the number shown per week.

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